Atiyyah London products have been crafted to leave nothing desired. However, if something hasn’t met your expectations and you wish to exchange or refund an item, we offer a 14-day period from the date of the original purchase to initiate an exchange or refund.

Please note: Refunds or exchanges are not available on sale purchases, discounted deals, or promotional offers.

We kindly ask that all items be returned in their original, unused condition. For any further assistance, feel free to reach out to us.

Currently we ship to USA & Canada only. Shipping Cost: 

• £0.00 - £49.99 - Tracked shipping Flat Rate £19.99.
• £49.99 - £99.99 - Tracked shipping Flat Rate £29.99.
• All orders above £99.99 - Free Tracked shipping.

Yes, please get in contact with us via our email or contact page and we can work something out.

Perfume oils and extrait de parfum are two luxurious ways to experience fragrance, each with unique features to suit different preferences:

• Perfume Oil: Pure and alcohol-free, perfume oils project well and fill a room with their presence. Compact and travel-friendly, they allow for convenient reapplication throughout the day and offer enhanced longevity. Their interaction with your skin chemistry can create a scent that evolves uniquely with your personal skin tone.
• Extrait de Parfum: The most concentrated alcohol-based fragrance (30–40%), extrait de parfum provides bold projection and a luxurious, complex aroma that unfolds in layers. Ideal for special occasions, they create a powerful scent trail with minimal application.
  
  For a deeper dive into their differences, applications, and tips on choosing the best fit, visit our [detailed guide here].

For the best experience, apply perfume to your pulse points (wrists, behind ears, inner elbows) to enhance diffusion. Lightly mist your hair for a subtle, long-lasting trail. On clothing, spritz sparingly to avoid staining, especially with concentrated oils.

See more in depth explanations on our [blog post].

If your order hasn’t arrived, please allow a few extra days as there may be delays. If it still hasn't arrived, feel free to contact us, and we'll be happy to investigate further for you.

If your order arrives damaged, please contact us immediately. We will investigate the issue and ensure that any broken items are replaced or corrected promptly.

If you’ve received the wrong scent, please reach out to us. We'll work with you to resolve the issue quickly, ensuring you get the correct product.

Our Arabian body musks are thicker and come with applicator sticks for easy application. For other oils, we offer rollerballs. Please check the product listings for more details.

If your question isn't covered here, feel free to reach out via email (info@atiyyah.co.uk ). For quicker response times, you can also contact us on Instagram at [https://www.instagram.com/atiyyah.ldn/].